Return and Refund Policy

By placing an order through purevella.store, you are consenting to the terms and conditions outlined below. We establish these policies to ensure that you are fully aware of our refund and return procedures. These policies are applicable to domestic (USA) orders.

A. Returns

We want you to be completely satisfied with your purchase. If you wish to return your item, we accept returns under the following conditions:

• The item must be unused, unaltered, and in its original premium packaging with all accessories.
• Return requests must be made within 30 days of the delivery date.
• Customers are responsible for covering the return shipping costs for change-of-mind returns.
• Original shipping fees are non-refundable.

To initiate a return, please contact our support team at support@purevella.store with your order number.

B. Damaged, Defective, or Wrong Products

Please inspect your order immediately upon arrival. If the product is defective, damaged during transit, or if you received the wrong item, please contact us right away at support@purevella.store with relevant photos and your order number. We will evaluate the issue immediately and provide a brand-new replacement or a full refund at zero extra cost to you.

C. Exchanges

We only exchange products that arrive damaged, wrong, defective, or in the incorrect size. If you need to exchange an item for the same product, please contact us at support@purevella.store or call us at +1 (314) 717-0381.

D. Restocking Fee

We do not charge any restocking fee on returns.

E. Refunds Process

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, your refund will be automatically processed and credited back to your original payment method within 7 to 10 business days.

Please note that taxes and original shipping costs are non-refundable. Remember that it can also take some time for your bank or credit card company to process and post the refund to your account.

F. Non-Returnable Items

For hygiene, personal care protection, and quality assurance reasons, items that have been opened, used, or modified are ineligible for return.

Contact Information

If you have any questions, concerns, or need to initiate a return request, please reach out to our official business channels below:

Physical Address: 13 Magnolia Drive, St. Louis, Missouri 63124, United States
Official Support Mail: support@purevella.store
Contact Number: +1 (314) 717-0381